✨ Personalised Sublimation Tumblers – £10 ✨

🔁 Refunds & Returns Policy

Please read carefully before placing your order.

❌ Personalised Items

All items sold are made to order and personalised.

Personalised items are non-refundable and non-returnable unless the item is faulty or an error has been made by us.

Refunds or returns will NOT be accepted for:

• Change of mind

• Incorrect details or images supplied by the customer

• Spelling errors approved at the time of ordering

• Images not supplied or supplied late

• Colour variations (screens vs printed results)

• Delays caused by the customer failing to submit images

Once production has begun, orders cannot be cancelled.

⚠️ Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery.

You must provide:

• Clear photos of the item

• Photos of the packaging

• Your order number

Claims made after 48 hours may not be accepted.

If the fault is confirmed, we will offer:

• A replacement or

• A refund (at our discretion)

📦 Returns (If Approved)

Returns are only accepted if authorised.

• Items must be unused and in original packaging

• Return postage costs are the responsibility of the customer unless the item is faulty

• We recommend tracked return shipping — lost returns are not our responsibility

🚚 Shipping Issues

• We are not responsible for delays caused by postal services once dispatched

• No refunds for delayed delivery due to courier issues

• Incorrect addresses provided at checkout are the customer’s responsibility

🔒 Chargebacks & Disputes

Fraudulent chargebacks or disputes on personalised items will be contested with:

• Order records

• Image submission records

• Email correspondence

• Proof of dispatch

(Yes, we keep receipts.)

✅ Agreement

By placing an order, you agree to this Refunds & Returns Policy.

• Made to Order:All products are made to order and personalised. Production will only begin once your images and order number have been received by email.

• Processing Time:Standard processing time is 3–5 working days, starting after image receipt, not after purchase. Weekends and bank holidays are excluded.

• Image Submission Requirement:Images must be emailed with your order number clearly stated.Orders will remain on hold until images are received. Delays in sending images will delay dispatch.

• Shipping Method:All orders are dispatched using a tracked delivery service. Tracking details will be provided once your order has shipped.

• Delivery Times:Delivery times are estimates provided by the courier and are not guaranteed. I am not responsible for courier delays once the parcel has been dispatched.

• Packaging & Handling:All items are securely packaged to minimise the risk of damage in transit. Glass items are wrapped and boxed with care.

• Incorrect Addresses:Please ensure your delivery address is correct at checkout. Orders sent to incorrect or incomplete addresses cannot be replaced or refunded.

• Busy Periods:During peak periods (sales, holidays, school rushes), processing and delivery times may be slightly longer.

🔒 Important Note

By placing an order, you confirm that you have read and agreed to these Shipping & Handling terms.