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Custom 11oz Sublimated Mug

IMPORTANT IMAGES MUST BE EMAILED DIRECTLY TO ME WITH YOUR ORDER NUMBER SO I CAN ADD THEM TO YOUR CUP. TumblyByLaura@gmail.com



11oz Personalised Glass Mug

Handmade • Sublimated • Made to Order

Add a touch of magic to your morning brew ✨This 11oz mug is fully sublimated with your chosen design, photo, or text — permanently pressed into the glass for a smooth, vibrant finish that won’t peel or fade.

Perfect for coffee lovers, gift givers, or anyone who likes their drinks with a little extra sparkle.

✨ Product Details

  • Capacity: 11oz

  • Design: Sublimation print (infused into the glass)

  • Finish: Smooth

  • Personalisation: Image, name, text, or design upload

  • Handmade & made to order

🎨 Personalisation

Upload your image or enter your text exactly as you’d like it printed.Please ensure images are high quality for best results — blurry or low-resolution images may affect print clarity.

⏱️ Processing Time

Please allow 3–5 working days for your mug to be handmade before dispatch.

⚠️ Important Information

This item is handmade and personalised specifically for you and cannot be returned or refunded unless faulty.Each mug is unique — slight variations may occur due to the handmade process.

Custom 11oz Sublimated Mug

£10.00Price
Quantity

  • 🔁 Refunds & Returns Policy

    Please read carefully before placing your order.

    ❌ Personalised Items

    All items sold are made to order and personalised.

    Personalised items are non-refundable and non-returnable unless the item is faulty or an error has been made by us.

    Refunds or returns will NOT be accepted for:

    • Change of mind

    • Incorrect details or images supplied by the customer

    • Spelling errors approved at the time of ordering

    • Images not supplied or supplied late

    • Colour variations (screens vs printed results)

    • Delays caused by the customer failing to submit images

    Once production has begun, orders cannot be cancelled.

    ⚠️ Faulty or Damaged Items

    If your item arrives damaged or faulty, please contact us within 48 hours of delivery.

    You must provide:

    • Clear photos of the item

    • Photos of the packaging

    • Your order number

    Claims made after 48 hours may not be accepted.

    If the fault is confirmed, we will offer:

    • A replacement or

    • A refund (at our discretion)

    📦 Returns (If Approved)

    Returns are only accepted if authorised.

    • Items must be unused and in original packaging

    • Return postage costs are the responsibility of the customer unless the item is faulty

    • We recommend tracked return shipping — lost returns are not our responsibility

    🚚 Shipping Issues

    • We are not responsible for delays caused by postal services once dispatched

    • No refunds for delayed delivery due to courier issues

    • Incorrect addresses provided at checkout are the customer’s responsibility

    🔒 Chargebacks & Disputes

    Fraudulent chargebacks or disputes on personalised items will be contested with:

    • Order records

    • Image submission records

    • Email correspondence

    • Proof of dispatch

    (Yes, we keep receipts.)

    ✅ Agreement

    By placing an order, you agree to this Refunds & Returns Policy.

    • Made to Order:All products are made to order and personalised. Production will only begin once your images and order number have been received by email.

    • Processing Time:Standard processing time is 3–5 working days, starting after image receipt, not after purchase. Weekends and bank holidays are excluded.

    • Image Submission Requirement:Images must be emailed with your order number clearly stated.Orders will remain on hold until images are received. Delays in sending images will delay dispatch.

    • Shipping Method:All orders are dispatched using a tracked delivery service. Tracking details will be provided once your order has shipped.

    • Delivery Times:Delivery times are estimates provided by the courier and are not guaranteed. I am not responsible for courier delays once the parcel has been dispatched.

    • Packaging & Handling:All items are securely packaged to minimise the risk of damage in transit. Glass items are wrapped and boxed with care.

    • Incorrect Addresses:Please ensure your delivery address is correct at checkout. Orders sent to incorrect or incomplete addresses cannot be replaced or refunded.

    • Busy Periods:During peak periods (sales, holidays, school rushes), processing and delivery times may be slightly longer.

    🔒 Important Note

    By placing an order, you confirm that you have read and agreed to these Shipping & Handling terms.

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