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Custom 11oz Sublimated Mug

IMPORTANT IMAGES MUST BE EMAILED DIRECTLY TO ME WITH YOUR ORDER NUMBER SO I CAN ADD THEM TO YOUR CUP. TumblyByLaura@gmail.com


PLEASE NOTE IF YOU CHOOSE AN OMBRE MUG THESE WILL MAKE YOUR PICTURE OMBRE TOO (DARK TOLIGHT FADE ON YOUR PICTURES) ITS MEANT TI BE LIKE THAT.

SOLID WHITE MUGS ARE FULL IMAGES WITH NO FADE.


11oz Personalised Glass Mug

Handmade • Sublimated • Made to Order

Add a touch of frosted magic to your morning brew ✨This 11oz frosted glass mug is fully sublimated with your chosen design, photo, or text — permanently pressed into the glass for a smooth, vibrant finish that won’t peel or fade.

Perfect for coffee lovers, gift givers, or anyone who likes their drinks with a little extra sparkle.

✨ Product Details

  • Capacity: 11oz

  • Material: Frosted glass

  • Design: Sublimation print (infused into the glass)

  • Finish: Smooth, matte frosted look

  • Personalisation: Image, name, text, or design upload

  • Handmade & made to order

🎨 Personalisation

Upload your image or enter your text exactly as you’d like it printed.Please ensure images are high quality for best results — blurry or low-resolution images may affect print clarity.

⏱️ Processing Time

Please allow 3–5 working days for your mug to be handmade before dispatch.

⚠️ Important Information

This item is handmade and personalised specifically for you and cannot be returned or refunded unless faulty.Each mug is unique — slight variations may occur due to the handmade process.

Custom 11oz Sublimated Mug

£12.00Price
Quantity

  • 🔁 Refunds & Returns Policy

    Please read carefully before placing your order.

    ❌ Personalised Items

    All items sold are made to order and personalised.

    Personalised items are non-refundable and non-returnable unless the item is faulty or an error has been made by us.

    Refunds or returns will NOT be accepted for:

    • Change of mind

    • Incorrect details or images supplied by the customer

    • Spelling errors approved at the time of ordering

    • Images not supplied or supplied late

    • Colour variations (screens vs printed results)

    • Delays caused by the customer failing to submit images

    Once production has begun, orders cannot be cancelled.

    ⚠️ Faulty or Damaged Items

    If your item arrives damaged or faulty, please contact us within 48 hours of delivery.

    You must provide:

    • Clear photos of the item

    • Photos of the packaging

    • Your order number

    Claims made after 48 hours may not be accepted.

    If the fault is confirmed, we will offer:

    • A replacement or

    • A refund (at our discretion)

    📦 Returns (If Approved)

    Returns are only accepted if authorised.

    • Items must be unused and in original packaging

    • Return postage costs are the responsibility of the customer unless the item is faulty

    • We recommend tracked return shipping — lost returns are not our responsibility

    🚚 Shipping Issues

    • We are not responsible for delays caused by postal services once dispatched

    • No refunds for delayed delivery due to courier issues

    • Incorrect addresses provided at checkout are the customer’s responsibility

    🔒 Chargebacks & Disputes

    Fraudulent chargebacks or disputes on personalised items will be contested with:

    • Order records

    • Image submission records

    • Email correspondence

    • Proof of dispatch

    (Yes, we keep receipts.)

    ✅ Agreement

    By placing an order, you agree to this Refunds & Returns Policy.

    • Made to Order:All products are made to order and personalised. Production will only begin once your images and order number have been received by email.

    • Processing Time:Standard processing time is 3–5 working days, starting after image receipt, not after purchase. Weekends and bank holidays are excluded.

    • Image Submission Requirement:Images must be emailed with your order number clearly stated.Orders will remain on hold until images are received. Delays in sending images will delay dispatch.

    • Shipping Method:All orders are dispatched using a tracked delivery service. Tracking details will be provided once your order has shipped.

    • Delivery Times:Delivery times are estimates provided by the courier and are not guaranteed. I am not responsible for courier delays once the parcel has been dispatched.

    • Packaging & Handling:All items are securely packaged to minimise the risk of damage in transit. Glass items are wrapped and boxed with care.

    • Incorrect Addresses:Please ensure your delivery address is correct at checkout. Orders sent to incorrect or incomplete addresses cannot be replaced or refunded.

    • Busy Periods:During peak periods (sales, holidays, school rushes), processing and delivery times may be slightly longer.

    🔒 Important Note

    By placing an order, you confirm that you have read and agreed to these Shipping & Handling terms.

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