500ml Vacuum Insulated Flask – Hot & Cold
Keep your drinks exactly how you like them with our sleek 500ml vacuum sealed flask. Designed with double-wall insulation, this bottle keeps liquids hot for up to 8–12 hours and cold for up to 24 hours – perfect for busy days, school runs, work, or days out.
Made from durable, high-quality stainless steel, it’s built to last while staying lightweight and easy to carry. The leak-proof lid ensures no spills (because no one needs coffee in their handbag), and the smooth finish makes it ideal for personalisation or gifting.
Features:
500ml capacity
Double-wall vacuum insulation
Keeps drinks hot up to 12 hours
Keeps drinks cold up to 24 hours
Leak-proof, secure lid
Durable stainless steel
Lightweight and travel-friendly
Suitable for hot & cold beverages
Perfect for tea, coffee, water, juice, or even a sneaky iced latte when life gets chaotic.
500ml Vacuum Insulated Flask – Hot & Cold
🔁 Refunds & Returns Policy
Please read carefully before placing your order.
❌ Personalised Items
All items sold are made to order and personalised.
Personalised items are non-refundable and non-returnable unless the item is faulty or an error has been made by us.
Refunds or returns will NOT be accepted for:
Change of mind
Incorrect details or images supplied by the customer
Spelling errors approved at the time of ordering
Images not supplied or supplied late
Colour variations (screens vs printed results)
Delays caused by the customer failing to submit images
Once production has begun, orders cannot be cancelled.
⚠️ Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery.
You must provide:
Clear photos of the item
Photos of the packaging
Your order number
Claims made after 48 hours may not be accepted.
If the fault is confirmed, we will offer:
A replacement or
A refund (at our discretion)
📦 Returns (If Approved)
Returns are only accepted if authorised.
Items must be unused and in original packaging
Return postage costs are the responsibility of the customer unless the item is faulty
We recommend tracked return shipping — lost returns are not our responsibility
🚚 Shipping Issues
We are not responsible for delays caused by postal services once dispatched
No refunds for delayed delivery due to courier issues
Incorrect addresses provided at checkout are the customer’s responsibility
🔒 Chargebacks & Disputes
Fraudulent chargebacks or disputes on personalised items will be contested with:
Order records
Image submission records
Email correspondence
Proof of dispatch
(Yes, we keep receipts.)
✅ Agreement
By placing an order, you agree to this Refunds & Returns Policy.
Made to Order:All products are made to order and personalised. Production will only begin once your images and order number have been received by email.
Processing Time:Standard processing time is 3–5 working days, starting after image receipt, not after purchase. Weekends and bank holidays are excluded.
Image Submission Requirement:Images must be emailed with your order number clearly stated.Orders will remain on hold until images are received. Delays in sending images will delay dispatch.
Shipping Method:All orders are dispatched using a tracked delivery service. Tracking details will be provided once your order has shipped.
Delivery Times:Delivery times are estimates provided by the courier and are not guaranteed. I am not responsible for courier delays once the parcel has been dispatched.
Packaging & Handling:All items are securely packaged to minimise the risk of damage in transit. Glass items are wrapped and boxed with care.
Incorrect Addresses:Please ensure your delivery address is correct at checkout. Orders sent to incorrect or incomplete addresses cannot be replaced or refunded.
Busy Periods:During peak periods (sales, holidays, school rushes), processing and delivery times may be slightly longer.
🔒 Important Note
By placing an order, you confirm that you have read and agreed to these Shipping & Handling terms.
